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Career profile

Craig Lunde

WW Supportability Leader at Microsoft | AI Transformation | Customer Advocacy | Operational Excellence | Product Management

Redmond, Washington, United States

Career path.

  1. Microsoft

    Global Supportability Leader, CSS Business Industry & Copilot

    Jun 2024 - Present
  2. Microsoft

    Global Supportability Leader, CSS Dynamics 365

    Jun 2024 - Present
  3. Accolade, Inc.

    Vice President, Operations

    Mar 2020 - Feb 2024
  4. HP

    Sr. Director, Digital Customer Support and Operations

    Apr 2017 - Mar 2020
  5. Microsoft

    Director, Customer Service & Support, Office365

    Jul 2013 - Apr 2017
  6. Microsoft

    Director, Online Operations

    Apr 2010 - Jul 2013
  7. Microsoft

    Principal PM, Windows Mobile Services

    Mar 2009 - Mar 2010
  8. Microsoft

    Sr. Group Product Manager, Customer Support Operations, Xbox

    Feb 2007 - Mar 2009
  9. Microsoft

    Lead Program Manager, MSN

    Jan 2001 - Jan 2007
  10. Onyx Software

    Sr Product Manager

    Jan 1999 - Jan 2001
  11. AT&T

    Program Manager

    Jan 1995 - Jan 1999