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Career profile

Sudarshan Venkataraman

Principal AI Engineering Manager, Microsoft. Dynamics 365 Customer Service | Contributor at OpenClaw & Project Lobster - Scout | Orchestrating Multi-Agent Systems & GenAI at Scale for Fully Autonomous Contact Centers

Duvall, Washington, United States

Career path.

  1. Microsoft

    Principal AI Engineering Manager

    Feb 2026 - Present
  2. Microsoft

    Senior AI Engineering Manager, D356 Customer Service | Architecting Fully Autonomous Contact Centers

    Dec 2023 - Mar 2026
  3. Microsoft

    Senior Software Engineer | Platform Architecture & Growth Engineering

    May 2022 - Dec 2023
  4. Microsoft

    Software Development Engineer II - D365 Modern Admin & Experience Architecture

    May 2020 - May 2022
  5. Microsoft

    Software Development Engineer | Core Platform & Unified Routing

    Apr 2018 - May 2020
  6. Midfin Systems

    Software Engineering Intern | Cloud Infrastructure & Distributed Systems

    Jun 2017 - Sep 2017
  7. Hitachi Solutions India Pvt Ltd

    Software Engineering Intern

    Jan 2016 - Apr 2016