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Career profile

Heather Ausmus

Knowledge Operations, Customer Experience, Customer Community, KCS, Self-Service, Voice of Customer, Customer Advocacy

Washington DC-Baltimore Area

Career path.

  1. Twilio

    Manager, Customer Experience Operations

    Jan 2026 - Present
  2. Twilio

    Program Manager, KCS

    Jan 2024 - Jan 2026
  3. Alvaria, Inc.

    Director, Digital Customer Experience

    Mar 2023 - Dec 2023
  4. Alvaria, Inc.

    Director, Digital Support

    Jul 2022 - Mar 2023
  5. Alvaria, Inc.

    Director, Online Community & KCS

    Dec 2021 - Jul 2022
  6. Plex Systems, Inc.

    Sr. Manager, Online Community and VoC

    Sep 2021 - Dec 2021
  7. Plex Systems, Inc.

    Manager, Online Community and VoC

    Nov 2019 - Sep 2021
  8. Ciena

    Director, Ciena Community, Customer Portal & Advocacy Program

    Jan 2016 - Nov 2019
  9. 7Summits, an IBM Company

    Senior Community Manager

    Apr 2015 - Jan 2016
  10. Johnson Controls Automotive

    Online Community Manager

    Dec 2011 - Apr 2015
  11. Chicago HOPE Dollars for Scholars

    Board of Directors/Social Media Chair

    Jan 2011 - Jan 2014
  12. Alliant Credit Union

    Social Media Producer

    Apr 2010 - Nov 2011
  13. Claire's Accessories

    Marketing Manager

    Aug 2006 - Apr 2010
  14. Apparel Industry Board, Inc.

    Assistant

    Jun 2006 - Aug 2006
  15. Claire's Accessories

    Allocation Analyst Intern

    Jun 2005 - Aug 2005