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JD
Career profile

Jim Davis

Technical Customer Reliability Leader | Enterprise SaaS Platforms | Platform Trust, Escalations & Retention | Pre-Sales, RFPs, Strategic Accounts

Fort Collins, Colorado, United States

Career path.

  1. Glean

    Designated Technical Support Engineer

    Mar 2026 - Present
  2. Accela

    Director, Cloud Engineering and SaaS Reliability

    Mar 2023 - Mar 2026
  3. Accela

    Sr. Manager, Customer Reliability Engineering

    Nov 2021 - Mar 2024
  4. Accela

    Principal Customer Reliability Engineer

    Nov 2020 - Nov 2021
  5. Accela

    Sr. Customer Reliability Engineer

    Jul 2019 - Nov 2021
  6. Ellie Mae

    Sr. Customer Success Engineer

    May 2016 - Jun 2019
  7. BMC Software

    Customer Support

    Mar 2003 - May 2016
  8. EarthLink Business

    Enterprise Applications Developer & Ops Support

    Jan 2002 - Jan 2003
  9. Loudcloud Inc.

    IT Operations

    Apr 2000 - Dec 2001
  10. Excite@Home, Bellsouth

    Remedy Applications Consultant

    Jan 1998 - Jan 2000
  11. AT&T

    Enteprise Operations Support

    Jan 1993 - Jan 1998