JK
Career profile
Jacob Kramer
Customer Success Leader @ Anthropic
New York, New York, United States
Career path.
AnthropicCustomer Success Leader
Feb 2026 - Present- Remark Advisory
Founder, Consultant: GTM Strategy & Operations
Jan 2025 - Present - AILY LABS
VP Business Impact & Customer Success
Aug 2025 - Feb 2026 - Multiverse
Advisor, GTM Strategy & Operations
Jan 2025 - May 2025 - Multiverse
Global Director, Customer Success
Mar 2023 - Jan 2025 - Multiverse
Regional Director, Customer Success, North America
Mar 2022 - Mar 2023 - Multiverse
Senior Enterprise Customer Success Manager, US
Sep 2021 - Mar 2022 - Twilio
Senior Customer Success Manager, Strategic Accounts
Jul 2019 - Sep 2021 - Twilio
Customer Success Manager
Jul 2018 - Jul 2019 - Google
Google Cloud, Strategic Sales and Customer Growth - Media and Entertainment
Jan 2017 - Jul 2018 - Google
Google Cloud, Brazil Program Manager
Mar 2016 - Jan 2017 - Google
Business Development
Jun 2014 - Mar 2016 - ABC Trust
Internship Projects and Marketing Development
Apr 2013 - Aug 2013 - Apopka Family Learning Center
Events and Marketing Intern
Jun 2011 - Aug 2011 - C3M
Business Development Intern
Jun 2008 - Aug 2008