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Career profile

Luca Scarpa

AI Strategist | Customer Success Leader | Business Value Architect | Translating metrics into meaningful outcomes

London, England, United Kingdom

Career path.

  1. Microsoft

    Senior Manager - Customer Success - AI Contact Center solutions

    Mar 2022 - Present
  2. Nuance Communications

    Senior Principal Customer Success Manager

    Jul 2021 - Aug 2023
  3. Citrix Systems

    Executive Customer Success Manager- WW Customer Success Team at Citrix

    Dec 2020 - Jun 2021
  4. Nuance Communications

    Senior Digital Program Manager

    Oct 2018 - Dec 2020
  5. SAP Asia Pte Ltd

    Principal Customer Success Manager - SAP Customer Success Group

    Sep 2017 - Oct 2018
  6. SAP Asia Pte Ltd

    Senior Customer Success Manager - SuccessFactors HCM Cloud Solutions

    Apr 2014 - Sep 2017
  7. Allegro Networks UK

    Sales Account Manager

    Nov 2013 - Apr 2014
  8. Allegro Networks UK

    Sales Account Manager

    Nov 2013 - Apr 2014
  9. EON Reality

    Senior Sales Executive

    Apr 2013 - Nov 2013
  10. Bizcom Europe Ltd.

    Cisco – Networking Sales Account Manager (European Market)

    Nov 2010 - Apr 2013
  11. Mirage Granito Ceramico S.p.A

    Export Manager (U.S market)

    Sep 2009 - Oct 2010
  12. Shell

    Customer Technical Support Analyst

    Dec 2006 - Mar 2008