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People / Lydia Coakley Fernandez
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Career profile

Lydia Coakley Fernandez

Senior Program Manager | AI Automation & Workforce Management (WFM) | Total Talent Management | Driving $M+ Savings via Multi-Agent Systems & Predictive Analytics

Ireland

Career path.

  1. Meta

    Meta Certified AI Champion

    Sep 2025 - Present
  2. Meta

    Senior Program Manager, Vendor Capacity Planning & Financial Compliance

    Jun 2021 - Present
  3. Meta

    Program Manager (WFM), Vendor Capacity Planning

    Jun 2021 - Present
  4. Fidelity Worldwide Investment

    Senior Manager - Performance Team

    Feb 2019 - Jun 2021
  5. Ervia

    Workforce Planning Lead, Organisation Design & Change

    Aug 2018 - Feb 2019
  6. Sysnet Global Solutions

    Workforce Management (WFM) & Operations

    Aug 2017 - Jun 2018
  7. Paddy Power Betfair

    Workforce Management Product Manager

    Mar 2015 - Aug 2017
  8. eBay for Business

    EU Initiatives Analyst WFO

    Sep 2014 - Mar 2015
  9. eBay for Business

    EU Initiatives Analyst, Workforce Optimisation

    Sep 2014 - Mar 2015
  10. Sage

    Team Management

    Apr 2004 - Sep 2009
  11. Sage

    Technical Support Agent

    Nov 2002 - Mar 2004
  12. Sage

    WFM & Capacity Planning Manager

    Aug 2002 - Sep 2014
  13. Sage

    Retentions Executive

    Aug 2002 - Oct 2002