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Career profile

Mike Carter

VP, Customer Success AI Business Solutions (M365, D365, Power Platform) | Driving Adoption, ARR, & NRR at Scale | Former Cisco, Splunk, Dell

United States

Career path.

  1. Microsoft

    Vice President AI Business Solutions Customer Success

    Jul 2025 - Present
  2. TSIA

    Customer Success Advisory Board

    Sep 2024 - Present
  3. Microsoft

    Vice President, Modern Work Customer Success

    Feb 2024 - Jul 2025
  4. Splunk

    Senior Vice President Global CSM & Renewals, Strategy and Operations

    Nov 2022 - Feb 2024
  5. Splunk

    Vice President Customer Success & Renewals, Americas

    May 2022 - Nov 2022
  6. Cisco

    Vice President Customer Experience, Global Enterprise Segment

    Mar 2022 - May 2022
  7. Cisco

    Vice President Customer Experience, US Commercial

    Jun 2020 - Mar 2022
  8. Dell Technologies

    Vice President Global Customer Success - Dell Secureworks

    Jan 2014 - Jun 2020
  9. Dell Technologies

    Director Product Management and Go to Market

    Aug 2011 - Jan 2014
  10. Dell Technologies

    Director Regional Customer Executives

    Jan 2006 - Aug 2011
  11. Dell Technologies

    Director Product Management & Channel Support

    Aug 2002 - Jan 2006
  12. Dell

    Sr. Enterprise Architect, IT Systems Engineer, and other IT roles

    Jun 1989 - Aug 2002