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Career profile

Michael Morales

I scale enterprise Customer Support & Success organizations through hypergrowth | Executive Escalations · Gen AI / Copilot Support | Principal Escalation Manager @ Microsoft

Keller, Texas, United States

Career path.

  1. Microsoft

    Principal Escalation Manager, Microsoft Copilot

    Feb 2024 - Present
  2. Microsoft

    Lead

    Jan 2019 - Jan 2024
  3. Microsoft

    Microsoft Intune

    Jan 2015 - Jan 2019
  4. Microsoft

    Strategic Advisor

    Jan 2015 - Jan 2019
  5. Microsoft

    Windows Phone Support

    Jan 2013 - Jan 2015
  6. Microsoft

    Commercial Specialist

    Jan 2013 - Jan 2015
  7. Microsoft

    Microsoft Surface Support

    Jan 2011 - Jan 2013
  8. Microsoft

    Customer Support Specialist

    Jan 2011 - Jan 2013
  9. Microsoft

    Principal Escalation Engineer, Microsoft Teams

    Jun 2010 - Apr 2024
  10. Microsoft

    Global Engineering & Readiness Summit

    Jan 2007 - Jan 2014
  11. Microsoft

    Spearheaded, organized, and presented the annual TechReady conference

    Jan 2007 - Jan 2014