Shawanna Rouse

Career path.

1. Meta

   Head of Product Operations, Facebook and Meta AI

   May 2023 - Present
2. Meta

   Head of Integrity Review Operations | Integrity Risk & Compliance (Trust & Safety)

   Mar 2021 - Jun 2023
3. Meta

   Manager, Risk & Payments Compliance (Customer Support and Trust & Safety)

   Apr 2019 - Mar 2021
4. Meta

   Global Partner Manager | Content Moderation (Trust & Safety)

   Feb 2018 - Apr 2019
5. Everise

   Senior Director of Customer Support - Apple Enterprise Services (4 Vendors, 8 Clients)

   Dec 2016 - Jan 2018
6. Everise

   Director of Customer Support - Product Quality and Support Incubation Services (12+ Tech Startups)

   Oct 2015 - Dec 2017
7. Everise

   Senior Customer Support Manager (Dropbox)

   Nov 2014 - Dec 2016
8. Everise

   Staff Technical Program Manager (L&D, HRIS, Automation & Support Tools)

   Sep 2014 - Apr 2017
9. Everise

   Customer Support Manager, Social Media Risk & Response (Nest Labs, a Google Company)

   Feb 2014 - Sep 2014
10. Apple

    Support Lead, Genius (Technical Customer Support)

    Jan 2011 - Feb 2014
11. Whole Foods Market

    Staff Technical Program Manager, Systems Integration

    Jan 2011 - Jan 2013
12. Starbucks

    Store Operations Manager (Customer Support)

    Jan 2005 - Jan 2011
13. Chick-fil-A

    Store Operations Manager (Customer Support)

    Jan 1999 - Jan 2005